Monday to Friday, 9 a.m. to 5 p.m.
Philadelphia Domestic Violence Hotline (PDVH): 24/7
If you’re in need of supportive counseling to talk through what’s going on in your life, call our LifeLine at 215.751.1111 or email firstname.lastname@example.org. (Only send an email if your address is secure and it is safe for you to do so.) Our LifeLine counselors are trained, trauma-informed staff and volunteers available to speak to you Monday to Friday, from 9 a.m. to 5 p.m.
From the moment we pick up the phone, our conversation will be confidential. No one, not even a referrer, will ever know that you have called.
From your LifeLine counselor, you’ll receive support, resources, advocacy on your behalf, and information and education about domestic violence and substance abuse. You’ll speak to someone who can help you understand that you’re not alone, that domestic violence is not caused by a woman’s behavior or her use of alcohol or drugs, and that no one deserves to be abused.
Empowerment counseling is at the heart of our approach: we will never blame you for your situation or tell you what you should or shouldn’t do. Instead, you and your LifeLine counselor will explore your options together for how to handle your situation, make plans for your safety, and discuss the resources available to you in the city.
Most importantly, we will meet you where you are. We understand that sharing your story is difficult, and that change and healing is a process, one that is unique to each woman or individual.
At the end of the call, we’ll summarize the conversation and talk about your next steps. You can schedule an appointment to come to WIT for in-person counseling or for a peer support group, review the safety plan you made together, or call us again for more information.
We also welcome calls from family members, friends, and third-party professionals who are concerned about someone in their lives who may be experiencing abuse.
The Philadelphia Domestic Violence Hotline is available 24/7, 365 days a year. If you are in crisis and need immediate help, call PDVH at 1.866.723.3014.
WIT and her sister agencies (Women Against Abuse, Lutheran Settlement House – Bilingual Domestic Violence Program, Congreso de Latinos Unidos – Latina Domestic Violence Program) collaborate to provide this toll-free bilingual hotline for callers to access crisis intervention and counseling services. Services are available in any language through Language Line interpretation services.
Family members, friends, and third-party professionals can also access PDVH for services.